{"id":66104,"date":"2024-07-09T11:16:23","date_gmt":"2024-07-09T15:16:23","guid":{"rendered":"https:\/\/complx.ca\/?post_type=product&#038;p=66104"},"modified":"2025-07-16T15:46:50","modified_gmt":"2025-07-16T19:46:50","slug":"aut25-superviseur-niveau-1","status":"publish","type":"product","link":"https:\/\/complx.ca\/en\/boutique\/aut25-superviseur-niveau-1\/","title":{"rendered":"AUT25 - Level 1 supervisor"},"content":{"rendered":"<h1><strong>First-level management for supervisors and team leaders - Level I (self-supporting)<\/strong><\/h1>\n<p><strong>Practical, concrete, self-supporting training to ensure effectiveness and leadership in a supervisory context.<\/strong><\/p>\n<p><strong>Objective<\/strong>Developing the ongoing skills of your second-level supervisors or team leaders, to equip them to carry out their duties effectively.<\/p>\n<p><strong>Who is it for?\u00a0<\/strong><\/p>\n<ul>\n<li>Supervisors and team leaders.<\/li>\n<li>Management level: Beginner<\/li>\n<li>Material: online at Complexe X Acad\u00e9mie<\/li>\n<\/ul>\n<p><strong>Why is this?\u00a0<\/strong><\/p>\n<p>It is important to develop the skills of a first-level supervisor, as these are essential to ensure the smooth running and positive leadership of a team, department or service.<\/p>\n<p>A first-line supervisor plays a key role in communication between management and employees, and is responsible for mobilising his or her team, resolving conflicts, setting objectives and assessing performance.<\/p>\n<p>Developing the skills of a first-level supervisor ensures that the team is well led, that objectives are met and that employees are satisfied with their working environment.<\/p>\n<p><strong>6 modules - 25 themes\u00a0<\/strong><\/p>\n<ul>\n<li>18 hours of training - 6 training guides<\/li>\n<li>Trainer: Sylvain Par\u00e9<\/li>\n<\/ul>\n<h3><strong>Module 1: The role of the supervisor<\/strong><\/h3>\n<ul>\n<li>Taking responsibility and exercising your role.<\/li>\n<li>Understanding management rights.<\/li>\n<li>Direct and indirect interventions.<\/li>\n<li>Limits to the exercise of power.<\/li>\n<\/ul>\n<h3><strong>Module 2: Exercising leadership\u00a0<\/strong><\/h3>\n<ul>\n<li>Positive and negative influence.<\/li>\n<li>The mobilisation triangle.<\/li>\n<li>Types of leadership and when to use them.<\/li>\n<li>Knowing your style and showcasing it to best effect.<\/li>\n<\/ul>\n<h3><strong>Module 3: Communication for performance\u00a0<\/strong><\/h3>\n<ul>\n<li>Communication styles.<\/li>\n<li>Formal and informal meetings.<\/li>\n<li>Leading a team meeting.<\/li>\n<li>Provide constructive feedback.<\/li>\n<li>Communicating diversity.<\/li>\n<\/ul>\n<h3><strong>Module 4: Conflict resolution<\/strong><\/h3>\n<ul>\n<li>Types of conflict.<\/li>\n<li>Conflict resolution techniques.<\/li>\n<li>The ABCs of difficult conversations.<\/li>\n<li>Implementation of recovery plans.<\/li>\n<\/ul>\n<h3><strong>Module 5: Organisation of time<\/strong><\/h3>\n<ul>\n<li>Juggling with the balls of time.<\/li>\n<li>Planning and operations.<\/li>\n<li>Solving problems at source to improve efficiency.<\/li>\n<li>SOMET method for prioritising and improving efficiency.<\/li>\n<\/ul>\n<h3><strong>Module 6: Developing your emotional intelligence\u00a0<\/strong><\/h3>\n<ul>\n<li>Watching ourselves to understand and improve.<\/li>\n<li>Manage your emotions to avoid impulsivity and make better decisions.<\/li>\n<li>Increasing awareness of individuals and the environment for greater efficiency.<\/li>\n<li>Developing interpersonal skills to influence the team.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p><strong>Practical, hands-on training for effective supervision and leadership.<\/strong><\/p>\n<p><strong>Objective<\/strong>Developing the ongoing skills of your second-level supervisors or team leaders, to equip them to carry out their duties effectively.<\/p>","protected":false},"featured_media":69997,"template":"","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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