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Complex X Present
Management for supervisors and team leaders
Because these days, it's not enough to be just technically good to mobilise your troops!
Next mixed cohort
16th September 2025
It is possible to build your own cohort to receive face-to-face training in your company or online via TEAMS.
18 hours of training
Different ways of learning
Available in freestanding, mixed cohort or customised versions for your organisation.
Sylvain Paré
Julie Dupuis
Julie Dupuis
What you'll experience on this course...
Management for supervisors and team leaders - Level I
Module 1
The role of the supervisor
- Taking responsibility and exercising your role.
- Understanding management rights.
- Direct and indirect interventions.
- Limits to the exercise of power.
Module 2
Exercising leadership
- Positive and negative influence.
- The mobilisation triangle.
- Types of leadership and when to use them.
- Knowing your style and showcasing it to best effect.
Module 3
Communicating for performance
- Communication styles.
- Formal and informal meetings.
- Leading a team meeting.
- Provide constructive feedback.
- Communicating diversity.
Module 4
Conflict resolution
- Types of conflict.
- Conflict resolution techniques.
- The ABCs of difficult conversations.
- Implementation of recovery plans.
Module 5
Organisation of time
- Juggling with the balls of time.
- Planning and operations.
- Solving problems at source to improve efficiency.
- SOMET method for prioritising and improving efficiency.
Module 6
Emotional intelligence
- Watching ourselves to understand and improve.
- Manage your emotions to avoid impulsivity and make better decisions.
- Increasing awareness of individuals and the environment for greater efficiency.
- Developing interpersonal skills to influence the team.
Yes! I need to develop these skills!
Management for supervisors and team leaders - Level II
Module 1
Manager, coach and leader : The NOVA concept as a powerful leadership development tool
- Use DISC for typical interventions:
- The delegation
- Feedback
- Daily communication
- Planning
- Change management
Module 2
Diagnose your operations
- Taking a step back from the conduct of operations.
- Draw a fishbone diagram.
- Draw up an operational map of your flow.
- Reduce wasted time and non-value-added activities.
Module 3
Impact communication and teamwork
- Use the right tools and resources.
- Everyday informal communications for leadership impact.
- Formal and informal meetings.
- The mobilising group meeting.
Module 4
Effective change management
- Levin model
- Kotter model
- ADKAR model
Module 5
Decision-making and problem-solving
- Structured decision-making model :
- Terms of reference
- Gathering facts
- Objective analysis
- Conclusion and feedback
- Managerial courage
- Taking calculated risks
- Facing up to the fear of error
Module 6
Conflict management and difficult personalities
- Interventions at each level of the conflict scale
- The «flow chart» for resolving conflict
- The «one minute manager»
- Difficult personalities: control, criticism and inaction.
Yes! I need to develop these skills!
LEVEL 1
Freestanding version
100% online
First-level management for supervisors and team leaders - level 1 (self-supporting)
Would you like to follow the course at your own pace?
- All modules are available on Complexe X Académie.
- Follow the pace that suits you.
- Download the training guides straight to your screen.
LEVEL 1
COHORTE MIXTE
Zoom in live from our studio!
First-level management for supervisors and team leaders - level 1 (live from our zoom studio)
Would you like to take part in a virtual face-to-face training cohort with other supervisors and team leaders?
- All the training courses are dynamic, even behind a screen.
- Lots of exercises, discussions and group exchanges
- All the course resources are available online!
LEVEL 2
COHORTE MIXTE
On zoom live from no studio!
First-level management for supervisors and team leaders - level 2 (live from our zoom studios)
Would you like to take part in a virtual face-to-face training cohort with other supervisors and team leaders?
- All the training courses are dynamic, even behind a screen.
- Lots of exercises, discussions and group exchanges
- All the course resources are available online!
“Super practical training to get started in a new team leader role!”
Catherine
“I hadn't realised how important accountability was in achieving results.”
Sandra
“I really enjoyed understanding how communication works! Just wow!”
Thierry
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