First-level management for supervisors and team leaders - level II

See the dates of the mixed cohorts in the “Additional information” section.

Practical, hands-on training for effective supervision and leadership.

ObjectiveDeveloping the ongoing skills of your supervisors or second-level team leaders, to equip them to carry out their duties effectively.

Who is it for? 

• Supervisors and team leaders.
• Management level: Intermediate

What is it?

• Virtual mixed cohort via Zoom
• Material: online at Complexe X Académie
• Includes: NOVA psychometric analysis
• Price: 695$ per participant

Why is this?

The training course dedicated to developing leadership skills for company supervisors has very specific objectives.

Investing in this training means choosing to strengthen not only your own leadership skills, but also those of your team. A trained manager is an invaluable asset to an organisation, able to navigate through challenges and lead change with confidence.

By integrating the principles of the NOVA Module into your daily practice, you will develop essential skills that will transform the way you manage and inspire your team. Don't miss this chance to grow as a leader and make a significant difference to your organisation.

Participants will acquire practical tools and proven strategies to strengthen their leadership, improve team management and face the challenges of the field with confidence and effectiveness.

6 modules 

• 18 hours of training - 6 worksheets
• Trainers: Roxanne Larouche, Julie Dupuis, Sylvain Paré

Module 1 - Manager, coach and leader : The NOVA Concept as a powerful leadership development tool.

This first module aims to help participants recognise their natural leadership style and develop the skills and competencies to exercise it effectively, while adopting other styles depending on the individual and the situation. They will learn to identify and understand the personality types of the members of their team so that they can intervene appropriately to achieve their objectives more effectively.

• Use DISC for typical interventions:
  1. The delegation
  2. Feedback
  3. Daily communication
  4. Planning
  5. Change management

Module 2 Diagnose your operations

This module highlights the importance of taking a step back from the conduct of operations in order to work in a macro way on the efficiency gains to be generated. By using the right diagnostic tools and problem identification strategies, it is possible to eliminate bottlenecks and improve team performance.

• Taking a step back from the conduct of operations.
• Draw a fishbone diagram.
• Draw up an operational map of your flow.
• Reduce wasted time and non-value-added activities.

Module 3 - Impact communication and teamwork.

This module focuses on the use of communication tools in field intervention. Participants will learn about different communication styles and strategies and the key elements of teamwork to optimise performance. By using the right communication tools, they will be able to ensure the impact and effectiveness of their messages and interventions on their team.

• Use the right tools and resources.
• Everyday informal communications for leadership impact.
• Formal and informal meetings.
• The mobilising group meeting.

Module 4 - Effective change management.

In this module, participants will learn how to effectively lead their team through change. They will learn how to create and communicate a change plan in order to secure the plan, encourage buy-in and commitment from the team, and develop an inspiring discourse to mobilise through change.

• Levin model
• Kotter model
• ADKAR model

Module 5 - Decision-making and problem-solving.

This module will enable participants to use a structured decision-making process to solve problems effectively. They will explore the different stages involved in problem solving, recognise their personal strengths and limitations and develop their ability to demonstrate managerial courage in their decisions.

• Structured decision-making model :
  • Terms of reference
  • Gathering facts
  • Objective analysis
  • Conclusion and feedback
• Managerial courage
  • Taking calculated risks
  • Facing up to the fear of error

Module 6 - Conflict management and difficult personalities.

The final module will deal with conflict management and difficult personalities. Participants will learn how to intervene and monitor in a context of conflict, and how to manage the problems at source. They will be able to recognise the escalation of conflicts and tensions and navigate through the various stages of resolution.

• Interventions at each level of the conflict scale
• The «flow chart» for resolving conflict
• The «one minute manager»
• Difficult personalities: control, criticism and inaction.