In view of the development of new communication tools and in compliance with the law 25 As a Quebec government agency, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Definitions
Personal information: any information that directly or indirectly identifies a natural person.
Retention: secure storage of personal information for the required period.
Destruction: deletion, elimination or definitive erasure of personal information.
Collection of personal information via our forms
We collect the following basic information. It depends on the form you fill in. Some of them ask for additional information. Please refer to the form you fill in:
- Name
- First name
- E-mail address
The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.
Forms and interactivity:
Your personal information is collected via the following forms:
- Website registration form
- Order form
We use the information collected for the following purposes:
- Order tracking
- Information / Promotional offers
- Contact
Your information is also collected through the interactivity that may be established between you and our website in the following ways:
- Contact
- Website management (presentation, organisation)
We use the information collected for the following purposes:
- Correspondence
Shelf life
Depending on the form you fill in, or the information you provide directly to us as a customer, employee or otherwise, personal information has been categorised as follows:
- Information about the company's employees,
- Information concerning members of the Board of Directors,
- Information concerning the members of the organisation,
- Customer information.
The retention period for each of these categories has been established as follows:
- Company employees: 7 years after termination of employment.
- Board members: 7 years after the end of their term of office.
- Members: variable depending on the type of personal information.
- Customers: varies depending on the type of personal information held; for more details, please refer to the complete inventory of personal information held. Please note that specific retention periods may apply.
Destruction of personal information
- Personal information on paper (if applicable) will be completely shredded.
- Personal digital information will be completely deleted from devices (computers, phones, tablets, external hard drives), servers and cloud tools.
- A destruction schedule based on the retention period established for each category of personal information is established. Planned destruction dates are documented.
- We ensure that destruction is carried out in such a way that personal information cannot be recovered or reconstituted.
Right of objection and withdrawal
We are committed to offering you the right to object to and withdraw your personal information.
The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appears, for example, on a mailing list.
To exercise these rights, please contact us:
By post: 247-D Rue Sainte-Catherine, Saint-Constant, QC J5A 2J6
E-mail: [email protected]
Telephone: 450-635-3222
Right of access
We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or delete information concerning them.
This right can be exercised via :
By post:247-D Rue Sainte-Catherine, Saint-Constant, QC J5A 2J6
Email : [email protected]
Telephone : 450-635-3222
Security
The personal information we collect is kept in a secure environment and is used only for the purposes for which it was collected. can be found at the following locations:
- Stripe secure transaction platform (for all information collected via a transaction)
- Hubspot secure CRM (for storing information and sending communications)
- Directly on our website for people enrolled in online courses or programmes
The degree of sensitivity of each of these storage sites has been established. These storage facilities are adequately secured. Access to these storage areas has been restricted to authorised persons only.
To ensure the security of your personal information, we use the following measures:
- SSL (Secure Sockets Layer) protocol
- Access management - authorised persons
- Network monitoring software
- Computer backup
- Digital certificate development
- Username / password
- Firewalls
We are committed to maintaining a high level of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers completely risk-free security, some risk is always present when using the Internet to transmit personal information.
Staff training and awareness-raising
We ensure that employees receive regular training on the procedure for storing, destroying and anonymizing personal information, as well as on
the risks associated with breaches of privacy. This also includes raising staff awareness of good data security practices and the importance of complying with established procedures.
Hosting and maintenance
The Complexe X company websites are hosted and maintained by wptotem.com, represented by Ludovic Fernez.
Company no.: Y8270736L
Ctra de Cártama 30 LO
29120 Alhaurín el Grande
Province of Málaga - Spain
