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BEST SELLING PRODUCTS
Complex X Present
The municipal programme
Because cities, municipalities and RCMs need to transform, evolve and innovate organisationally.
Take our free Municipal Edition Master Class!
Training
Municipal leadership
It is crucial to develop executive leadership in the municipal environment. Managers are responsible for making strategic decisions and managing resources effectively to ensure that operations run smoothly. By investing in the development of leadership skills, managers are better equipped to inspire and motivate their team, to foster innovation and to promote a culture of performance and accountability.
Training
Effective communication
Communication training for all municipal employees is important to improve collaboration, strengthen relationships between colleagues, foster a better understanding of common objectives, reduce internal and external misunderstandings and conflicts, and promote a positive and effective working culture within the municipal organisation.
Training
Managing difficult customers
Customer management in the municipal environment is difficult because of the diversity of resident demands, limited resources, complex regulations and high expectations. This requires effective communication and proactive management of expectations to meet the varied needs of municipal customers.
Training
Developing teamwork and collaboration
Fostering team spirit and collaboration within a municipal team is crucial to stimulating creativity, improving communication, building trust and ensuring better coordination of activities. This not only makes it possible to tackle challenges more effectively, but also to improve the quality of services offered to citizens, thereby enhancing the reputation and effectiveness of the city/municipality/RCM.
Training
Creating a healthy and positive working environment
A healthy and positive work climate is crucial in municipal environments for a number of reasons. Firstly, such an environment fosters employee productivity and efficiency, which is essential if we are to respond effectively to the needs of our citizens. In addition, happy and motivated staff are more inclined to collaborate, innovate and maintain a high level of customer service.
Training
The structure and running of a committee
It is important to structure and run a municipal committee effectively. By encouraging a diversity of perspectives, these elements enable informed, legitimate and transparent decision-making. A clear structure ensures operational efficiency, while dynamic leadership encourages innovation and creativity. In short, a well-managed committee is an essential pillar of effective and inclusive municipal governance.
Need personalised support for your municipality? Make an appointment with our team!
Organisational culture
Interviews and psychometric analyses
Change management
Crisis management
Strategic planning
Drafting HR policies
Help with the staffing process
Team building and corporate events
Conferences
Julie has extensive municipal expertise, having been elected as a municipal councillor herself. She also holds a diploma in municipal administration from the FQM.
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